Products and Ingredients
Q: Are your products natural and cruelty-free?
A: Yes, all our products are formulated with natural, ethically sourced ingredients and are 100% cruelty-free.
Q: Do you use synthetic fragrances or harsh chemicals?
A: No, our products are free from synthetic fragrances, parabens, sulfates, and other harsh chemicals.
Q: Can I use your products if I have sensitive skin?
A: Our products are designed with gentle, skin-loving ingredients, but we recommend conducting a patch test before full use. If you have specific skin concerns, consult with a dermatologist.
Q: How should I store your products?
A: Store our products in a cool, dry place away from direct sunlight to maintain their quality and shelf life.
Orders and Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.
Q: Do you ship internationally?
A: Yes, we ship to select international locations. Shipping rates and times vary based on the destination.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking number via email.
Q: What should I do if my order is delayed or lost?
A: If your order is delayed or hasn’t arrived, contact our customer service team at customerservice@essenzenbotanicals.com for assistance.
Returns and Refunds
Q: What is your return policy?
A: We accept returns of unopened and unused products within 30 days of delivery. Please see our full Return Policy for details.
Q: How do I start a return?
A: Contact us at customerservice@essenzenbotanicals.com with your order number, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Product Use and Care
Q: How do I use the hair tea?
A: Each product includes detailed usage instructions on the label and our website. If you have additional questions, feel free to reach out.
Q: Can I use your products during pregnancy or while nursing?
A: While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any skincare product during pregnancy or nursing.
Q: What should I do if I experience irritation?
A: Discontinue use immediately and rinse the area with water. If irritation persists, consult a healthcare professional.
Account and Promotions
Q: Do I need to create an account to make a purchase?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and access exclusive promotions.
Q: How can I stay updated on new products and offers?
A: Sign up for our newsletter at the bottom of our website to receive updates on new products, promotions, and more.
Q: Do you offer discounts for first-time customers?
A: Yes, first-time customers can enjoy a special discount when signing up for our newsletter.
Other Questions
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards, perfect for any occasion.
Q: Can I request samples?
A: While we don’t currently offer individual samples, we frequently include samples with orders over a certain amount.
Q: How can I contact you if I have more questions?
A: You can reach us via email at customerservice@essenzenbotanicals.com or by filling out the contact form on our website.