Shipping policy

Thank you for shopping at EssenZen, your trusted source for handmade soap, scrubs, body butters, and other natural products. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing:

  • Orders are typically processed and shipped within [number] business days of receiving payment, unless otherwise stated.
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • We offer standard shipping via [Carrier Name] for domestic and international orders.
  • Expedited shipping options may be available at an additional cost. Please contact us for more information.

3. Shipping Rates:

  • We offer flat-rate shipping for domestic orders and variable rates for international orders, based on weight and destination.
  • Free shipping may be available for orders exceeding a certain purchase amount. Please refer to our website for current promotions and offers.

4. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your shipment using the provided tracking number on the carrier's website.

5. Delivery Times:

  • Delivery times may vary depending on the shipping method selected and the destination.
  • Estimated delivery times are provided by the carrier and are not guaranteed.

6. Customs and Duties:

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
  • The recipient is responsible for any additional charges incurred for customs clearance.

7. Lost or Damaged Shipments:

  • EssenZen is not responsible for lost or damaged shipments once they have been handed over to the carrier.
  • If your shipment is lost or damaged in transit, please contact the carrier directly to file a claim.

8. Returns:

  • We offer free returns within 14 days of delivery for eligible products. Please refer to our Return Policy for more information.

9. Changes to Shipping Policy:

  • EssenZen reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our shipping policy, please contact us at customerservice@essenzen.com . Thank you for choosing EssenZen for your natural skincare needs!