At EssenZen Botanicals, your satisfaction is our priority. If you’re not completely satisfied with your purchase, please review the following return policy.

Eligibility for Returns

Products must be unused, unopened, and in their original packaging.
Returns must be initiated within 30 days of delivery.

Non-Returnable Items

Opened or used products.
Gift cards and promotional items.
Products marked as final sale.

How to Initiate a Return

Contact our customer service at customerservice@essenzenbotanicals.com with your order number and reason for return.
Once approved, you’ll receive instructions for shipping the product back to us.

Refund Process

Approved returns will be refunded to the original payment method within 7–10 business days after receipt and inspection.
Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

Exchanges are accepted for defective or damaged products. Please contact us within 7 days of receiving your order for assistance.

For additional questions about returns, contact us at customerservice@essenzenbotanicals.com